Shipping Policy

Last Updated: August 12, 2026

At Barn Char, we work to get your order packed and on its way as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During busy periods, promotions, holidays, or circumstances outside our control, processing times may be longer.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as your order size, weight, and delivery location.

Any applicable shipping charges will be shown before you complete your purchase.

Delivery Times

Estimated delivery times shown at checkout are estimates only and are not guaranteed.

Actual delivery times may vary due to the shipping carrier, destination, weather, holidays, service interruptions, or other circumstances outside Barn Char's reasonable control.

Order Tracking

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee changes once an order has been processed or transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Barn Char's control.

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us. We will work with you and the carrier where reasonably possible to investigate the shipment.

A delayed shipment does not automatically qualify for a refund.

Damaged Shipments

If your Barn Char order arrives damaged, please contact us as soon as reasonably possible.

Please include your order number, a description of the damage, and clear photographs of the product and shipping packaging.

We will review the situation and, when appropriate, may provide a replacement, full or partial refund, or another reasonable resolution.

Please do not return damaged products unless Barn Char specifically asks you to do so.

Missing or Incorrect Items

If your order arrives with an item missing or you receive the wrong product, please contact us with your order number and details of the issue.

Once verified, Barn Char will work to correct the order or provide another appropriate resolution.

Shipping Locations

Barn Char currently ships only to the destinations available during checkout.

If your location is not available as a shipping option, please contact us to ask whether alternative shipping arrangements may be possible.

Large & Bulk Orders

Large, commercial, wholesale, pallet, or bulk orders may require separate shipping arrangements and additional freight charges.

Please contact Barn Char directly for information about bulk-order shipping.

Questions About Shipping

If you have questions about your shipment or need help with an order, please contact Barn Char using the contact information provided on our website.

This policy does not limit any rights or remedies available under applicable consumer protection laws.