Refund & Return Policy

Last Updated: August 12, 2026

At Barn Char, we stand behind our products and want our customers to have a positive experience. Because of the nature of our product and its use in animal and agricultural environments, we do not accept returns. All sales are final.

Refund Requests

Although we do not accept physical returns, we understand that problems can happen. If there is an issue with your order, please contact us and we will review the situation.

A full or partial refund may be considered for qualifying circumstances, including:

• Your order arrived damaged.
• You received the wrong product.
• Your order was missing product or arrived incomplete.
• There is a confirmed defect or significant issue with the product.
• Another circumstance that Barn Char determines qualifies for a refund.

To request a refund, please contact Barn Char with your order number, a description of the issue, and photos when applicable.

Refund Eligibility

Submitting a refund request does not guarantee that a refund will be issued. Each request will be reviewed individually.

Barn Char reserves the right to approve, partially approve, or deny a refund request based on the circumstances, to the extent permitted by applicable law.

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

No Return Required

Unless Barn Char specifically instructs you otherwise, do not ship products back to us. We do not accept unsolicited returns and are not responsible for products shipped back without authorization.

Shipping Costs

Original shipping charges are generally non-refundable unless the refund is related to an error by Barn Char, a damaged shipment, or another circumstance we determine qualifies.

Contact Us

If you have a problem with your Barn Char order, please contact us through the contact information provided on our website. We will review your request and work with you to determine an appropriate resolution.

This policy does not affect any rights or remedies you may have under applicable consumer protection laws.